Supplier security file

Swiss data protection compliance, security policies and penetration tests for SMEs

The security your clients demand, proven rather than promised.

Certenor brings your SME into Swiss data protection compliance in six weeks, writes your security policies, has your systems tested by a qualified partner and turns it all into dated evidence. When a client sends a security questionnaire, the answer is ready in two days.

  • Dated evidence behind every answer
  • Gaps declared, never disguised
  • No certification promised
  • Reusable for every client
Supplier questionnaire · 84 questions
  • Encryption of data at restEvidence dated 3 June · key management policy
  • Periodic access reviewMinutes of 12 June, 14 accounts removed
  • Recovery plan testedGap declared · drill scheduled 30 November
  • Subprocessors and locationsList kept current, last reviewed in May
71 of 84 answers backed by evidence
  1. 01

    Gather the requirements and the existing evidence

  2. 02

    Draft the answers and name the gaps

  3. 03

    Approve the file and track the actions

Who it is forSoftware vendors, agencies and suppliers selling to large corporates, banks or public bodies.

In 30 seconds

A security file you can defend

Your enterprise clients send questionnaires. Certenor turns what you already do into dated evidence, reusable for every client.

The questionnaire

Eighty questions, ten days, a deal at stake.

Certenor

Library of evidenced answers, declared gaps, remediation plan.

An acceptable answer

Every statement backed by dated evidence, in two days instead of ten.

Evidence

Not a statement, not a procedure: the dated record that a control was executed. That is what an auditor checks.

Gap

A missing control, declared as such with an owner and a deadline. An owned gap lands better than an invented yes.

Trust Center

A public security page with your evidence kept current, which halves incoming questionnaires.

Swiss data protection act

The revised Swiss law in force since 2023. Record of processing and procedures are mandatory for most companies.

It is not a security problem, it is an evidence problem.

Most companies that fail a supplier questionnaire are not badly secured. They are unable to demonstrate what they do. Backups exist but no procedure is written. Access is reviewed, but from memory, with no record. Encryption is in place, but nobody can say on exactly which data.

The questionnaire does not measure your security: it measures your ability to document it. A cautious client treats absent evidence as an absent control, and is right to do so.

The second difficulty is repetition. Every client has its own form, with the same questions worded differently. Without a library, everything is rewritten each time, and the answers drift from one client to the next. That drift is exactly what an auditor picks up.

What you are asked, and what actually has to be supplied

Four recurring questions, and the distance between the reassuring answer and the acceptable one.

“Is your data encrypted?”
An acceptable answer states which data, at rest and in transit, with which algorithm, where the keys are held, who can reach them and under what procedure. “Yes, everything is encrypted” is treated as a non-answer by any serious auditor.
“Do you review access regularly?”
An acceptable answer states the frequency, the list reviewed, who approves it, and the record of the last review with its date. Without a dated record, the control is deemed not to exist, even where it is genuinely practised.
“Do you have a recovery plan?”
An acceptable answer gives the document, the date it was last updated, and above all the date of the last test actually run together with its result. A plan that has never been tested is a document, not a plan.
“Are you ISO 27001 certified?”
If the answer is no, it is said plainly, together with what you do instead and your timeline if you have one. An evasive answer costs more than an owned no: it turns a closed question into a reason for suspicion.

What you receive

Four deliverables that stay with you.

01

Inventory of requirements and evidence

The questionnaires already received, the requirements they contain, and what you actually hold as usable evidence for each. This is the document that exposes the distance between what you do and what you can demonstrate.

02

Library of evidence-backed answers

Each answer tied to its evidence, its owner and the date it was last verified. Written once, reusable for every client, which removes the drift between two questionnaires.

03

Prioritised remediation plan

Gaps ranked by what genuinely blocks a sale, not by theoretical severity. A missing control nobody ever asks about comes after a missing record every one of your clients demands.

04

Periodic review and support

The review that keeps the file current, and support when a questionnaire arrives on a short deadline. This is the part that stops the library becoming wrong within twelve months.

What gets measured

Three indicators tracked over time.

01

Response time

Time between receiving a questionnaire and sending a complete, internally approved answer.

02

Share of evidenced answers

The proportion of answers backed by current evidence, as opposed to a statement with no document and no date.

03

Gaps closed

Progress on the remediation plan, and how many items remain open from one quarter to the next.

Estimate

What questionnaires cost you each year

Three numbers to measure the time consumed, and what an answer library would give back.

Indicative estimate. A maintained library typically cuts time per questionnaire by 60 to 75% from the second one; the assessment measures your situation.

Annual cost of questionnaires handled by hand
Get a detailed analysis

Pricing

What a maintained file costs

Indicative ranges excluding applicable taxes. The first file costs the most; later ones reuse the library already built.

01

Assessment

3'000 – 5'000 CHF

Two to three weeks. Your received questionnaires set against the evidence you actually hold.

Request an assessment

02

First questionnaire

8'000 – 15'000 CHF

One real questionnaire handled end to end, within its deadline, with you.

Request an assessment

No certification is issued and no acceptance by your client is guaranteed. What is sold is a file backed by evidence, kept current, and defensible under review.

What Certenor does not do

No certification is issued. Acceptance by a client, an auditor or an authority is not guaranteed and cannot be. Independent audits, legal opinions and technical remediation outside the scope are quoted separately. And we do not draft an answer your evidence does not support.

FAQ

Frequently asked questions

Can we answer when a control is missing?

Yes, and it is the only sustainable way. The answer states the gap, the owner and the proposed plan. A client accepts an owned gap with a deadline far better than a statement they will later discover to be false.

Is this an ISO certification or a regulatory approval?

No. Certenor prepares and maintains your file. Any certification or regulatory assessment belongs to accredited bodies and competent authorities, which we do not claim to be.

How long does a first file take?

Six to ten weeks for the initial build, depending on the number of requirements and the state of your evidence. An urgent questionnaire can be handled in parallel, but it produces a one-off answer, not a library.

Do we need an in-house security officer?

No, but you need someone who can decide. Gaps close through resource trade-offs, and those are not technical decisions. Without a counterpart who can settle them, the remediation plan stays a list.

What if our client challenges an answer?

Every answer carries its evidence and its date, which keeps the discussion factual. If the evidence is insufficient, we say so rather than defend it, and the point joins the remediation plan.

Request an assessment

Let's talk about the next questionnaire

Tell us who is asking, by when, and what usable evidence you already hold. We reply within two working days, in English, French or German.

  • Swiss engineering
  • Reply within two working days

Email Certenor

A questionnaire on your desk and a short deadline? That is the right moment to write to us.

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